Refund Policy

1. Overview. We want you to be completely satisfied with our services. This policy outlines the circumstances under which refunds may be issued.
2. Digital Services. Due to the nature of digital audio production, refunds are generally not available once work has commenced, except as described below.
3. Cancellation Rights. You may cancel a project within 14 days of placing an order, provided no work has been performed. A full refund will be issued.
4. Refund Eligibility. If we fail to deliver the agreed-upon service, you may be eligible for a partial or full refund, depending on the stage of completion.
5. Non-Refundable Items. Custom mix or master files that have been completed and delivered are non-refundable, except in cases of gross negligence on our part.
6. How to Request a Refund. To request a refund, please email us at audio@nightbridgemusic.com with your order details and reason for the request.
7. Processing Time. Approved refunds will be processed within 10 business days and credited to your original payment method.
8. Late or Missing Refunds. If you haven’t received a refund within the stated time, please contact us first. There may be delays with your bank.
9. Sale Items. Refunds are only applicable to regular-priced services. Sale or discounted items are final sale.
10. Exchanges. We do not offer exchanges. If you are unsatisfied, please refer to our refund process.
11. Gifts. If a service was purchased as a gift, refunds will be issued to the original purchaser.
12. Shipping. As our services are digital, shipping charges do not apply.
13. Changes to This Policy. We may update this refund policy from time to time. The latest version will be posted on this page.
14. Contact. For any refund inquiries, please reach out via the contact information below.
15. Disputes. We aim to resolve all disputes amicably. If a resolution cannot be reached, you may pursue arbitration as outlined in our Terms of Service.
16. Exceptions. In cases of force majeure (e.g., natural disasters, technical failures beyond our control), refunds may not be possible.
17. Refund Method. All refunds will be made via the same payment method used for the original purchase.
18. Questions. If you have any questions about our refund policy, please contact us. We’re here to help.